Microsoft dynamics crm and social media

Effective January 16, , Microsoft Social Engagement will be discontinued for all Dynamics customers and will no longer be included as part of any Microsoft Dynamics license entitlement for new customers. Current customers with license entitlements to Microsoft Social Engagement will continue to be able to access the service and add any additional social post capacity as needed until the earliest of these dates: the expiration of your subscription or January 16, Based on market trends and strategic direction, we have decided to focus on providing insights about broader market patterns and customer trends by enhancing capabilities in other Microsoft products.

The announcement will be communicated through periodic customer emails and existing communication channels to all Microsoft Social Engagement admins starting January 16, If you are seeking a social engagement solution, please look for other solutions available in Microsoft AppSource or external marketplaces.

Monthly quota add-ons for Microsoft Social Engagement will cease with the discontinuation of the application on January 16, If customers need to locate their Dynamics online billing and subscription support team, they can go to Dynamics online Billing FAQ to locate their billing support number or submit a billing support query.

They can also email us at MSEEol microsoft. For now, we have implemented only the Twitter interface. However, in the upcoming minor releases, we will also add Facebook , Instagram , and LinkedIn.

The tool will allow you to create custom streams, preview messages that will be posted on social media, as well as add and listen to competitors, partners, and specific hashtags. But above all, you can organize the best social media campaigns by scheduling posts to be published.

The PowerSocial Editor is a very simple yet powerful tool that allows not only for composing a post but scheduling and previewing it. There is also the ability to load up to five different images among the various editor functions. The Microsoft CRM social media engagement add on enables you to stay connected with social media activities which helps your marketing, sales and service teams stay in close contact with your prospects and customers.

By recording social media activities within Dynamics CRM, you start to understand how people feel about your products and your business; it also helps you understand how you compare with your competitors. The integration with Microsoft CRM and social media also allows you to analyse the sentiment in the marketplace and you can see who your key influencers are.